Refund and Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, in accordance with EU consumer law.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@maisonmadelane.com.
Returns must be requested before sending any items back. Items sent back without prior return approval will not be accepted.
If your return is accepted, we will provide you with instructions on how and where to send your return.
You can always contact us for any return-related questions at info@maisonmadelane.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, including:
- Sale items
- Gift cards
Please contact us if you have questions or concerns about a specific item.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@maisonmadelane.com.
